How to fix Microsoft Compatibility telemetry high CPU usage? - Reedablez

• reed
• Oct. 17, 2023
• 2 Comment

Microsoft Compatibility Telemetry is a crucial component in Windows operating systems that gathers and sends data about system performance, hardware, and software usage to Microsoft. While this data helps Microsoft improve user experience and compatibility, it can sometimes lead to high CPU usage, causing performance issues on some systems.

To fix Microsoft Compatibility Telemetry's high CPU usage, adjust telemetry settings, update drivers, run Windows Update, perform malware scans, disable problematic apps, reset Windows Store cache, use troubleshooters, and check for system file errors. If issues persist, seek professional help.

In this article, we'll delve into the causes of Microsoft Compatibility Telemetry's high CPU usage and provide a step-by-step guide on how to troubleshoot and resolve this issue.

Understanding Microsoft Compatibility Telemetry

Microsoft Compatibility Telemetry collects and sends diagnostic and usage data to Microsoft. This data helps Microsoft identify compatibility issues and improve user experience by making necessary updates and optimizations. However, at times, this process can cause high CPU usage, impacting system performance and responsiveness.

Common Causes of High CPU Usage

Several factors can contribute to Microsoft Compatibility Telemetry causing high CPU usage. These include:

Frequent Data Collection: If your system is sending data too frequently, it can result in sustained high CPU usage.

Outdated Drivers: Incompatible or outdated hardware drivers can conflict with Microsoft Compatibility Telemetry, leading to excessive resource consumption.

Large Data Transfers: When large amounts of data are being transferred to Microsoft servers, it can strain system resources and lead to high CPU usage.

Software Conflicts: Certain third-party applications or security software might interfere with the telemetry process, causing CPU spikes.

Troubleshooting and Fixing High CPU Usage

Here's a step-by-step guide to resolving Microsoft Compatibility Telemetry's high CPU usage:

1. Adjust Telemetry Settings:

a. Windows 10 Pro and Enterprise:  

• To display the Run dialog, press Win + R.
• Launch the Group Policy Editor by typing "gpedit.msc" and pressing Enter.
• Navigate to Computer Configuration -> Administrative Templates -> Windows Components -> Data Collection and Preview Builds.
• Double-click on "Allow Telemetry" and then select "Enabled." Select the appropriate telemetry level (0–3), with 0 representing the lowest and 3 representing the greatest. Click "Apply" and then "OK."

b. Windows 10 Home: 

• To access the Run dialog, press Win + R.
• For access to the Registry Editor, type "regedit" and then press Enter.
• Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DataCollection.
• Create a  new DWORD (32-bit) Value named "AllowTelemetry" if it doesn't exist. Set its value data according to the desired telemetry level (0 to 3).

2. Update Drivers:

Ensure that all your hardware drivers, especially graphics and chipset drivers, are up to date. Visit your hardware manufacturer's website or use Windows Update to get the latest drivers.

3. Run Windows Update:

Make sure your operating system is up to date. Some updates might include fixes or optimizations for telemetry-related issues.

4. Perform a Malware Scan:

Run a thorough scan using a reputable antivirus or antimalware software to ensure that your system is not infected by malware causing high CPU usage.

5. Disable Problematic Applications:

Temporarily disable third-party applications, especially security software, to check if they are conflicting with Microsoft Compatibility Telemetry. If the CPU usage decreases after disabling a specific application, consider updating or replacing it.

6. Reset Windows Store Cache:

A corrupted Windows Store cache can cause issues. Open the Command Prompt being an administrator and enter the following commands one at a time, pressing Enter after each: 

wsreset.exe

7. Use Windows Troubleshooter: 

Run the Windows Troubleshooter to automatically identify and fix issues related to system performance and compatibility.

8. Check for System File Errors:

Run the System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) to scan and repair corrupted or missing system files.  Open the Command Prompt being an administrator and enter the following commands one at a time, pressing Enter after each:

Bash

sfc /scannow

bash

dism /online /cleanup-image /restorehealth

9. Consider Professional Help:

If the high CPU usage issue persists despite trying the above steps, consider seeking professional assistance from Microsoft support or a qualified technician.

What is a Windows Troubleshooter?

Windows Troubleshooter is a built-in utility in Microsoft Windows operating systems designed to help users diagnose and resolve common problems and issues affecting their computer's performance, hardware, and software. It serves as a convenient tool for users who may not be tech-savvy, providing step-by-step guidance to identify and fix various problems that could otherwise be challenging to troubleshoot manually.

Key Features and Functions of Windows Troubleshooter

Automated Diagnostics

Windows Troubleshooter scans your system to identify issues related to hardware, software, network connectivity, and other aspects of system performance. It then presents potential solutions to the detected problems.

Guided Solutions

Once an issue is identified, the Troubleshooter provides clear and user-friendly instructions on how to resolve the problem. These steps are designed to simplify the troubleshooting process for users without in-depth technical knowledge.

Wide Range of Categories

The utility covers a broad spectrum of categories, including hardware and devices, network and internet connections, system maintenance, power settings, audio and video playback, and more. Each category addresses specific types of issues.

Automated Fixes

In many cases, Windows Troubleshooter can automatically apply fixes for identified problems. This saves users time and effort by streamlining the resolution process.

Detailed Reports

After completing a diagnostic scan, Windows Troubleshooter provides users with a detailed report of the issues found and the actions taken to address them. This transparency helps users understand what problems were encountered and how they were resolved.

How to Use Windows Troubleshooter?

Accessing the Troubleshooter

You can access Windows Troubleshooter by right-clicking on the Start menu and selecting "Settings." Then navigate to "Update & Security" and click on "Troubleshoot" from the left sidebar.

Selecting a Category

Choose the category that corresponds to the type of issue you're facing. For example, if you're having problems with network connectivity, select the "Internet Connections" troubleshooter.

Running the Troubleshooter

Click on the troubleshooter related to your issue and follow the on-screen instructions. The Troubleshooter will automatically scan your system, detect issues, and attempt to fix them.

Reviewing the Results

Once the scan is complete, the Troubleshooter will display the results along with any actions taken. You may read the complete report to see what was discovered and what modifications were implemented.

Benefits of Windows Troubleshooter

Windows Troubleshooter is beneficial for users who are not familiar with technical troubleshooting processes. It offers an approachable way to diagnose and fix common issues without requiring advanced knowledge. While it might not address every complex problem, it's a valuable tool for resolving everyday challenges and maintaining system health.

How important is thoroughness in troubleshooting?

Thoroughness in troubleshooting is of paramount importance when it comes to identifying and resolving issues in any context, whether it's technology, engineering, healthcare, or everyday problem-solving. It involves a meticulous and systematic approach to investigating the root causes of problems and addressing them effectively. Here's why thoroughness matters:

Accurate Problem Identification:

Thorough troubleshooting ensures that you accurately identify the underlying causes of an issue. Jumping to conclusions or addressing only surface-level symptoms can lead to temporary fixes or even exacerbate the problem. By digging deeper and examining all possible factors, you're more likely to pinpoint the true source of the issue.

Effective Resolution:

Addressing an issue at its source is the key to achieving lasting solutions. Superficial fixes might provide short-term relief, but they often fail to prevent the problem from recurring. Thorough troubleshooting enables you to develop comprehensive solutions that tackle the root causes, minimizing the likelihood of future setbacks.

Preventing Recurrence:

Thorough troubleshooting helps prevent issues from reoccurring. By understanding why a problem occurred and implementing corrective actions, you can create a more resilient system or process that is less susceptible to similar issues in the future.

Cost and Time Efficiency:

While thorough troubleshooting might seem time-consuming initially, it can save time and resources in the long run. Quick fixes that don't address the root cause can lead to more frequent breakdowns and additional costs. Investing the time upfront to comprehensively diagnose and resolve an issue can lead to greater efficiency and cost savings over time.

Avoiding Unnecessary Replacements:

In cases where components or systems are involved, thorough troubleshooting can help you avoid unnecessary replacements. Replacing parts without understanding the actual cause of the problem can be costly and wasteful. Thorough analysis can reveal whether a component can be salvaged or if the issue lies elsewhere.

Learning Opportunity:

Thorough troubleshooting offers a learning opportunity. It allows you to gain a deeper understanding of the systems, processes, or technologies involved. Each troubleshooting experience contributes to your knowledge base, making you more proficient at addressing similar issues in the future.

Building Trust and Credibility:

Thoroughness in troubleshooting builds trust and credibility. Whether you're working on technology support, customer service, or problem-solving in any field, your ability to methodically diagnose and resolve issues enhances your reputation and the trust others place in your expertise.

User-Friendly Interface:

Windows Troubleshooter provides a simple and intuitive interface that guides users through the troubleshooting process step by step. This user-friendly approach makes it accessible to users with varying levels of technical expertise.

Automated Diagnosis:

The Troubleshooter can automatically detect and diagnose a wide range of issues, such as network connectivity problems, hardware and driver conflicts, audio and video playback issues, and more. This automated diagnosis saves users time and effort in identifying the root cause of the problem.

Guided Solutions:

Once a problem is identified, Windows Troubleshooter offers guided solutions and recommendations to resolve the issue. It provides step-by-step instructions to follow in order to fix the problem or mitigate its effects.

Prevents Frustration:

Dealing with technical issues can be frustrating, especially for non-technical users. Windows Troubleshooter helps alleviate this frustration by simplifying the troubleshooting process and providing clear guidance on how to resolve problems.

Built-in Tool:

Since Windows Troubleshooter is built into the operating system, users do not need to download or install additional software to perform basic troubleshooting. This can be convenient and ensures that the tool is readily available whenever needed.

Minimizes Downtime:

By quickly identifying and resolving issues, Troubleshooter can help minimize downtime and keep users productive. This is particularly important for businesses and individuals who rely on their computers for work or other important tasks.

Conclusion

Microsoft Compatibility Telemetry's high CPU usage can be a frustrating issue, but with careful troubleshooting and the steps outlined in this comprehensive guide, you can effectively diagnose and resolve the problem. By adjusting telemetry settings, updating drivers, performing system maintenance, and checking for conflicts, you can restore your system's performance and enjoy a smoother computing experience. Remember that patience and thoroughness are key to identifying and eliminating the underlying causes of high CPU usage attributed to Microsoft Compatibility Telemetry.

Frequently Asked Questions

Why is my CPU consumption so high as a result of Compatibility Telemetry?

Frequent data collection, outdated drivers, software conflicts, and large data transfers are common reasons for high CPU usage.

How can I adjust Telemetry settings?

Use Group Policy Editor to manage Windows 10 Pro and Enterprise settings. For Windows 10 Home, modify the Registry. Enable Telemetry and choose a level (0 to 3) that suits your needs.

Should I disable third-party applications?

Temporarily disable applications, particularly security software, to check if they're conflicting with Compatibility Telemetry. Update or replace problematic apps.

How can I check for system file errors?

Run System File Checker (SFC) and Deployment Imaging Service and Management Tool (DISM) in Command Prompt as an administrator to scan and repair corrupted or missing system files.

What if the issue persists?

If high CPU usage continues despite trying these steps, consider seeking professional help from Microsoft support or a qualified technician.

How important is thoroughness in troubleshooting?

Thorough troubleshooting is crucial to identify the underlying causes accurately and ensure effective resolution of the Compatibility Telemetry high CPU usage issue.